[Last Updated: January 1, 2021]
To ensure the highest quality of responses to surveys, SP.A shall implement a versatile Response Authentication Protocol. This protocol shall be implemented strictly and consistently and shall mitigate if not eliminate totally the possibility of receiving untruthful or fraudulent responses. The Verified Respondent Terms and Conditions include explicit declarations warning against untruthful or fraudulent survey responses by Verified Respondents with clear sanctions and penalties. In addition to these explicit warnings, the following RAP shall be implemented:
- Responses registering the same Internet Protocol (IP) address shall be removed.
- Validation/Check (V/C) questions shall be designed into surveys. The answers to these V/C questions provide additional evidence if questions are being answered truthfully and properly
- In-survey, random validation checks are to be conducted by SP.A to watch out for inconsistencies in responses versus the respondent’s profile. If any anomalies are detected, the respondent is contacted to establish if these were due to inadvertent errors/oversight or if they were the result of willful untruthfulness or fraud.
- Random checks are also conducted by SP.A on submitted survey responses by contacting the Verified Respondent to make the necessary response verification.
If any untruthful or fraudulent answers are found, SP.A will immediately mobilize replacement respondents to replace any dropped cases.
There is a distinction between this Response Authentication Protocol outlined above and the Respondent Verification Protocol (RVP) which is a separate quality control protocol designed to ensure that respondents answering survey questions are real and authenticated persons.